Yes, if it's a factory hitch, or one they have fitted, then they need to replace it.

BUT, if there has been a major recall, involving 1,000s of hitches, it's possible they are waiting on parts. They may have removed yours if they thought it was unsafe.

If the hitch breaks and someone gets killed, they get sued. So they may have chosen to remove the suspect hitches, which avoids that problem.

Anyway, call back and ask to talk to the Service Manager. He will either know what's going on, or be able to find out. If he says, "Yeah, we are expecting those in next week, and will call you when they arrive to book the car in". Then it's fine.

If you get the run around, then start making a fuss.

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It can not really save any time. I am guessing it is the more physical feel of cutting the corner as opposed to a long round corner.<br/>Like if someone is turning left from a 4 lane road to a 4 lane road, and both streets are completely empty, the driver should square off the turn, but they will cut it short and drive over the other lanes.<p>Talk to the garage manager. Tell him to monitor that area then stop that person after they park and say, please stay in the correct lane. If is not a regular parker they will say OK, but the garage probably has a lot of regular parkers so it may have some effect.<br/>A lot of garages have cones set out around the corner, or those 3 foot plastic poles attached to the floor, spaced out about every 3 feet. So you can't cut the corner short.</p><p>A loud honk. If someone is in your lane honk the horn. They may just not be paying attention so that will wake them up. 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